Check with seller Damage Prevention Specialist Concord

  • Location: Concord, California, United States


Job Summary
USA North 811 began operation in May of 1975 & incorporated as a 501 (c)(6) Non-Profit Mutual Benefit Corporation in 1986. Our objective is to receive planned excavation requests over the phone from public or private excavators and to transmit those planned excavation requests to all participating utility members of USA North 811 who may have facilities in and around that excavation site. Upon reception, the utility members will dispatch a crew to mark or locate the underground facilities in and around the excavators job site. Our service area covers Northern and Central California and the entire state of Nevada.

Our Damage Prevention Specialists (formerly Customer Service Representatives) play a vital role in the Call Before You Dig process by processing the incoming underground utility location requests. We are looking for confident, courteous, and customer service-oriented individuals to join our team on a full time basis. If this is you, we want to hear from you!

Responsibilities and Duties
Answer incoming calls and process underground utility location requests
Listen effectively to obtain relevant and detailed customer information
Use interpersonal and communication skills to assist customers and connect them to organizational resources, as needed
Acknowledge any customer concerns by being courteous, empathetic, and professional at all times
Attend quarterly Staff Coordination Meetings
Minimum Required Qualifications
Ability to type 40+ words per minute
Must possess a High School Diploma, GED, or equivalent
Must be 18 years of age
Excellent communication and customer service skills
Bi-lingual oral and written fluency in Spanish, if applying for the bilingual position
Ability to work flexible schedules
Familiarity with digital mapping systems (e.g. google maps, etc.)
Ability to work as part of a team
Excellent communication and customer service skills

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