Check with seller Customer Technical Support Specialist Danvers

  • Location: Danvers, Massachusetts, United States

The Customer Technical Support Specialist will have a broad knowledge of Internet technology, software applications and or computer hardware and a strong desire to provide outstanding customer support to our premier client base. You will utilize your strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses.

This is a great opportunity for self-motivated early to mid-career professional with an aptitude for technology and a strong desire to work in a client-facing role. In this role, you will work with leading-edge software and support some of the most highly respected companies from a variety of industries around the world.

What you'll be doing:

Ensure quality handling and resolution of calls and emails and provide solutions to meet established business objectives and improve the customer experience.
Maintain on-going technical expertise in several applications including CCC’s proprietary software, RightFind Enterprise and act as a global product resource to the Operations, Customer Service, and Implementation teams Use your knowledge of software and systems to assist our customers with technical questions and issues.
Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary.
Complete customer-requested configuration changes within custom software solutions.
Confirm customer understanding of CCC’s solution and provide additional customer education and training as needed.
Recognize, document, and inform the manager regarding trends in customer calls and emails
Through empathy, compassion, and understanding deliver exceptional customer service at all times.
May be accountable for other results and activities as assigned.

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