Check with seller Customer Support Stuart

  • Location: Stuart, Florida, United States


Job Description Summary
Check us out, Liberator is now part of the BD family of companies offering Higher Pay and Benefits day ONE!

Do you have a passion for helping people?

Liberator Medical, a Becton Dickinson (BD) company is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. Stuart, Florida is home to our two large inbound/outbound call centers providing Customer and Sales support across the country to one of the largest inventories of products in the US!
Job Description
What we look for:

Strong customer service and communication skills
The ability to problem solve and offer solutions
A consultative approach to sharing product knowledge
An upbeat and professional demeanor
And a desire to grow and succeed!
As a member of the Customer Service team, you will:

Provide timely and accurate information to customers regarding their order status and/or product information requests of either Ostomy, Urology, or Post-Mastectomy product lines
Process customer orders/changes according to established department and inter-departmental policies and procedures. To include recalling a shipment in route, recovering packages shipped in error, and tracking package locations.
Process customer returns according to established department policies and procedures. To include thorough knowledge on the departmental return merchandise authorization process (RMA).
Work closely with the Medical Billing department to resolve disputed Billing charges
Maintain departmental call volume requirements to include inbound and outbound calls

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