Check with seller Customer Support Manager - Carpet & Flooring Milwaukie, OR 97222 Milwaukie

  • Location: Milwaukie, Oregon, United States

Interior Logic Group - Property Services, formerly known as CriterionBrock, a leading supplier of flooring to the multi-family housing industry will add a talented Customer Support Manager to our team in Milwaukie, OR.

Job Summary:

TheCustomer Support Manager will be a functional lead for all Customer Supportlocations throughout ILG-Property Services. As a functional lead the Customer Support Manager would problem solve anyescalated Customer Support issues, finding root causes and working with localteams to prevent them from occurring in the future. Analyze Systems and Processes; and build outPolicy and Procedure to create efficiencies and improve accuracy. Responsible to hire and train new Customer SupportReps, as well as provide ongoing training to existing Customer Support Reps. Will provide direct oversite and supervisionof the Customer Support team at the local branch as well as hands oninvolvement with processing orders and the day-to-day of the branch.

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