Check with seller Customer Success Manger (CSM) - Eastern PA Malvern

  • Location: Malvern, Pennsylvania, United States

At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.

CS Customer Success Manager (CSM) Role Description

Overview of the CSM role:

Establishes and maintains close working relationships with the customer, local RSM, KAM/KAE (Sales teams), CSEs, ES CSMs, and other support resources
Understands the organizational structure of the client’s business, along with that of the Siemens service and sales support teams
Is the “Voice of the Customer”
Acts as the main point of contact for all customer communication and interaction with internal sales and service organizations
Supports all aspects of service delivery and daily operations
DX CSMs provide direct management of assigned CSE resources
Where applicable, Imaging CSMs provide direct management of assigned personnel resources
General Responsibilities:

Business Management: Plan and manage the service business as contracted through Siemens for the assigned customers
Customer Satisfaction: Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens
Personnel Management and Development: Where applicable, hire and develop CSE’s and manage their activities to meet all assigned goals
Administrative/Other Tasks: Perform administrative and other tasks required of the position, that support Siemens, service, and the assigned customers
Meet all Key Performance Indicators (KPI’s) of the business for the assigned responsibilities
Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment

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