Check with seller Customer Success Manager San Mateo

  • Location: San Mateo, California, United States

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Job Description:

Become your customers' strategic consultant and go-to person for help; Deliver insights to help customers optimize the value of Freshworks products, and improve their metrics and overall performance.
Provide coaching and education to improve adoption of the Freshworks product by every user.
Build value-based relationships with customers ensuring alignment with key goals at all levels or the organization.
Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogs.
Partner with Sales Account Management to help ensure renewal and expansion opportunities are identified and closed successfully.
Bring intelligent product feedback and recommendations from customers back to Product teams.
Contribute to the development of industry-leading processes and best practices for delivering Customer Success.

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