Check with seller Customer Success Manager Richmond

  • Location: Richmond, Virginia, United States

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Overview of the Customer Success Manager (CSM) role:

Candidates must live in Charlottesville, VA., Richmond, VA., or between those two cities.

Establishes and maintains close working relationships with the customer, local RSM, KAM/KAE (Sales teams), CSEs, ES CSMs, and other support resources
Understands the organizational structure of the client’s business, along with that of the Siemens service and sales support teams
Is the “Voice of the Customer”
Acts as the main point of contact for all customer communication and interaction with internal sales and service organizations
Supports all aspects of service delivery and daily operations
General Responsibilities:

Business Management: Plan and manage the Siemens Service business for the assigned customer
Customer Satisfaction: Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens
Administrative/Other Tasks: Perform administrative and other tasks required of the position, that support Siemens, Service, and the assigned customer
Meet all Key Performance Indicators (KPI’s) of the business for the assigned customer
Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment

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