Check with seller Customer Success Manager Hoffman Estates

  • Location: Hoffman Estates, Illinois, United States

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Chicago - Illinois
Overview of the CSM role:

Establishes and maintains close working relationships with the customer, local RSM, KAM/KAE (Sales teams), CSEs, ES CSMs, and other support resources
Understands the organizational structure of the client’s business, along with that of the Siemens service and sales support teams
Is the “Voice of the Customer”
Acts as the main point of contact for all customer communication and interaction with internal sales and service organizations
Supports all aspects of service delivery and daily operations
DX CSMs provide direct management of assigned CSE resources
Where applicable, Imaging CSMs provide direct management of assigned personnel resources
General Responsibilities:

Business Management: Plan and manage the service business as contracted through Siemens for the assigned customers
Customer Satisfaction: Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens
Personnel Management and Development: Where applicable, hire and develop CSE’s and manage their activities to meet all assigned goals
Administrative/Other Tasks: Perform administrative and other tasks required of the position, that support Siemens, service, and the assigned customers
Meet all Key Performance Indicators (KPI’s) of the business for the assigned responsibilities
Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment

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