Check with seller Customer Success Manager Schaumburg

  • Location: Schaumburg, Illinois, United States

Company Description
Boost your career with the Cloud Communications division of NTT, a leading global technology services company bringing together 28 brands including Arkadin, NTT Communications, Dimension Data, and NTT Security. By joining us you will play a key role in a business whose solutions enable a more digitally connected workspace with dynamic collaboration interactions for improved workforce efficiency, productivity and engagement.

With exceptional opportunities in our many offices around the world, your talent will find a place to develop quickly. In fact we are a people company with strong core values & talented employees committed to our mission. In return, we do our best to make sure we give our people the recognition they deserve.

Together we do great things and build a global team that is agile, engaged and able to respond to the ever-changing digital world.

If this sounds like the company you’d like to work with, we’d love to meet with you!

Job Description
As a Customer Success Manager, you are responsible for customer retention and driving customer satisfaction. You are also responsible for leading post-sales efforts including customer on-boarding, driving user adoption and satisfaction, owning customer renewals, and developing up-sell opportunities.

We are expecting from you to own an overall relationship with assigned clients, which include:

Renewal: negotiate commercial terms within set guidelines;
On-Boarding: work with clients to establish critical goals, or other key performance indicators and help the customer achieving their goals;
Adoption: manage and increase revenue within existing client by expanding usage;
Customer Satisfaction: conduct frequent Client Satisfaction surveys, interviews or meetings to determine customer loyalty and implement Service improvement plan as appropriate;
Upsell: work to identify and/or develop upsell opportunities. Are you ready to take up this challenge?
Developing strong, long-lasting customer relationships as a trusted advisor with each assigned client and drive continued value of our products and services;
Identify Cross-sell opportunities within your existing customer base;
Act as the customer’s advocate throughout NTT, facilitate the prompt, effective resolution of all service related issues;
Proactively act on problems and manage Service Improvement Plans if required;
Identify, qualify and influence new projects around within territory and position NTT as a service provider;
Driving adoption and usage of the NTT service by working with customers to ensure they are leveraging the solution effectively and using best practices;

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