Check with seller Customer Services Representative City Industry

  • Location: City Industry, California, United States



Job Description

The E-Commerce Marketplace Customer Service Representative works under the customer service management team to provide 100% customer satisfaction to customers who purchase our products on marketplaces like Amazon, Wal-Mart, eBay, etc.

Job Duties

Responsible for customer emails and phone calls regarding orders, products, etc.;
Process marketplace cases and returns.
Answer technical product questions, process website orders, handle returns and exchanges.
Maintain good feedback and rating of online accounts.
Deal with customer support issues like shipping, damages and lost packages.
Collect and analyze valuable information from customers to improve product and service.
Requirements

Must be able to type at least 35 WPM
Experience in customer service and computer software
Excellent interpersonal communication skills and problem-solving skills
Team-oriented, well-organized, self-motivated, able to multitask and work in a fast pace environment
At least 2 years of call center experience

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