Check with seller Customer Service Supervisor Totowa

  • Location: Totowa, New Jersey, United States



Bob's Stores in Totowa, NJ is looking for a Customer Service Supervisor to oversee our Front End (Point of Sale) operations. This is a customer focused role, this is often the last impression our customers have of us. If you enjoy delivering an exceptional shopping experience in a fast friendly environment, than this may be the position for you.

Check out the Details Below and Apply Today!

WE'RE FUN! WE'RE FAST! WE'RE CASUAL!

Bob's Stores is a Northeast retailer of branded apparel and footwear and is synonymous with terrific brands, great value and great service. With over 25 locations in numerous states, our agenda is loaded with great stuff to excite both our customers and our associates. Enjoy working with a diverse team where exceptional efforts are recognized and rewarded in a job that is fun, fast and casual? Then apply now!

As a Customer Service Supervisor, you'll oversee front-end operations, cashier, and during non-peak times, open and close the store while acting as the manager-on-duty. You'll learn to lead by example while enabling a knowledgeable and friendly sales staff to achieve overall store sales and operational goals. In addition, you'll be coaching, training and developing your staff in order to prepare them for promotional opportunities that arise.

Responsibilities:

Promote and sustain Bob’s Stores Culture by embracing and holding all Associates accountable for Bob's operating principle of “The Customer is Why”

Lead by example, by providing excellent customer service, holding all associates accountable for ensuring current customer service standards are executed; guide and direct associates where appropriate

Exhibit a strong sense of urgency around providing all customers with a superior shopping experience

Maintain a neat, orderly work area - front-end, sales floor, stock room and office area

Assist in the planning and implementation of floor sets for sales promotions

Oversee front-end operations and customer service department
Assist Store Manager with expense control awareness, including planning and execution to maintain store budgets and ensure profitability

Take on additional responsibility as dictated by business

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