Check with seller CUSTOMER SERVICE SUPERVISOR - Industrial Distribution Houston

  • Location: Houston, Texas, United States

Are you our next Customer Service Supervisor?
The Opportunity
Vallen’s Customer Service Supervisor is a staff management position with oversight of Customer Service Specialists, Customer Service Representatives, and other support staff as assigned to ensuring exceptional service is being provided to Vallen’s customers as measured by the attainment of KPIs. You will assist with cultivating positive client relationships and ensure service level agreements are fulfilled while helping identify up-selling opportunities, customer cost savings opportunities, and Vallen’s gross margin growth opportunities. You will be the first level of escalation for resolving customer order, delivery, and billing issues. In collaboration with Vallen’s sales/account management teams, you may also assist with identifying and soliciting new business opportunities within assigned customer, area, market, or region. Note: This is a remote position. You will support Vallen's PetroChem vertical.

Essential Job Duties and Responsibilities:

Develops, documents and trains associates on Vallen and/or customer specific standard operating procedures and best business practices; may assist with the development of training materials and/or other functional resources; continuously looks for process improvement opportunities.
Oversees the generation of product quotes and purchase orders; audits the work of others for accuracy; ensures product delivery within applicable service level agreements.
Assists with the management of maintaining adequate inventory levels to meet customer requirements.
Assists with controlling unnecessary freight expenses and costs.
Produces customer activity reports and/or desired metrics as requested; assist with achieving customer KPIs.
Oversees the maintenance of current and accurate customer records; updates account information as necessary.
Ensures adherence to LEAN & digital operating practices; continuously looks for process improvement opportunities, and ensures work area is professional, clean and neat at all times.
Performs other duties as assigned.

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