Check with seller Customer Service Specialist Ridgeland

  • Location: Ridgeland, Massachusetts, United States

Identify and document the needs of the customer utilizing all tools available.
Always demonstrate excellent phone etiquette and use written skills to obtain clear and concise documentation of the customer's inquiry.
Present a seamless call to the customer. Customer will not be transferred from one dept. to next. Utilize Service Request in Bitsy to ensure customer request are completed internally by correct department without transferring call.
Resolve customer issues by following policies and procedures or explaining the process to the customer.
Listen and return all voice mails daily. Contact customer in order to respond to inquiries or to update them.
Perform other duties as assigned by the Department Manager.

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