Check with seller Customer Service Specialist Van Buren

  • Location: Van Buren, Arkansas, United States

PURPOSE

To support and assist account managers through timely order entry and appointment scheduling, while maintaining data integrity.

PRINCIPAL ACCOUNTABILITIES

Process and 'work' all pending orders to goal.

Effectively communicate to our internal and external customers.

Ensure that all company location codes have been completed and accurate information (open hours, directions, phone numbers).

Maximize USA Truck transit time through aggressive solicitation of appointment times.

To cross train with peer CSS and account manager to provide flexible coverage options.

Ability to deliver exceptional service through positive engagement and patience.

Ability to work in a team environment to continuously improve results.

Able to promote a culture of trust and safety.


Qualifications and Education Requirements

High School diploma or equivalent

Preferred Skills

Effective use of written and oral communication.

Openness and willingness to learn the role of account manager for potential future opportunities.
SUPERVISES OTHERS

This position does not supervise others.

WORKING CONDITIONS

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

to sit, stand, stoop, kneel and occasionally move up to 20 pounds,

manual dexterity to operate a computer keyboard on a daily basis,

stamina to sit for extended periods of time, lift or carry printed materials, and

possess vision sufficient to read a monitor, printed text and hand written documents,

be able to communicate clearly in person and over the telephone.

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