Check with seller Customer Service Representative/Teller Long Beach

  • Location: Long Beach, Washington, United States


Department: Retail Banking

Reports to: Assistant Branch Manager

FLSA Status: Hourly/Non-exempt

Grade: Salary grade based upon an applicant’s experience at hiring and allows for progression within the position. The grade of the position for each branch is determined by branch size and employee skills/experience. Contact the Human Resources Manager.

Statement of Hire:

At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics.

They will embrace our Mission, Vision and Values and actively contribute to our success.

Job summary:

The position of Customer Service Representative (CSR) is responsible for serving customers, performing account related transactions or maintenance and supporting branch functions. CSR’s contribute to The Bank’s success by delivering outstanding customer service, achieving individual goals and supporting team members.

In addition to all skills or proficiencies of a CSR I, a CSR II demonstrates the ability to open new consumer accounts and deliver related products/services.

Principal Responsibilities:

Assists customers with intermediate account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.
Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.
Greets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions.
Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.
Complies with bank operations and security procedures in accordance with policy and standards.
Performs other branch duties as assigned.
Opens new consumer accounts and delivers related products/services.

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