Check with seller Customer Service Representative/Associate Moorpark

  • Location: Moorpark, California, United States


Forecare, Inc. is the new leader in medical device technology, specializing in diabetes, hypertension and chronic disease management solutions. Are you interested in joining a team dedicated to helping people live better lives? Want to make a difference? A growing medical device manufacturer located in Moorpark, CA is seeking a Customer Support Specialist to promote the growth of our business. He/She will work closely with sales team to answer clients’ needs and grow the accounts. Position responsibilities include web or in person demonstration of our mobile care station, and telehealth platforms. Work as liaison between RD team and clients to resolve any technical issues to ensure a proper implementation or roll out smoothly.

Responsibilities:

Fully comprehend ForaCare total solution and assist Sales to present ForaCare products including app, various connectivity, and cloud.
Train and educate clients on ForaCare telehealth solution
Trouble shoot for clients or end-users for connectivity, software or app issues to enhance client satisfaction
Communicate to RD team for system integration, to include system migration, API/SDK preparation
Manage ForaCare web-based telehealth system. Generate usage reports.
Requirements:

Bachelor's degree or equivalent
Minimum 2-3 years of customer service, call center or technical support service experience
Fluent in English and Spanish
Excellent in communication skills, including verbal presentation with large audience and professional email format
Familiar with webinar tools
Skills in problem solving
Self-motivated and passionate on client support
Experience in medical device industry, medical centers or clinics is a plus

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