Check with seller Customer Service Representative Carrollton

  • Location: Carrollton, Texas, United States

General Summary
Quadient, has an immediate opening in the Dallas area for a Customer Service Representative with 1 to 3 years of customer service experience. The Customer Service Representative is responsible for handling inbound inquiries from internal/external customers, dealers and field service offices. These calls will vary between dispatching repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. The ideal candidate will have experience in customer service and actively demonstrate the commitment to customer retention and teamwork. The ideal candidate will also possess the initiative to seek and embrace change, remain flexible as the business needs require, the ability to improve the company by establishing and achieving goals, a style of communication that is open and honest, and engaging in use of the organizational core values in every interaction.

Essential Duties/Responsibilities

Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, and internal customers.
Handle a variety of call types based on the needs of the business.
Provide first call resolution when troubleshooting depot repair equipment models.
Use various software programs while assisting customers and properly document information relative to the call.
Interact professionally with internal and external areas to resolve issues accordingly.
Respond to voicemails, emails and faxes in a clear and concise manner that is timely based on the urgency of the request.
Exercise judgment and discretion in the completion of daily tasks and interaction with customers.
Partner with the supervisor to ensure full preparation to work efficiently and effectively.
Research and resolve routine requests and customer concerns as received.
Take every opportunity to exceed the expectations of both internal and external customers.
Accomplish additional tasks, duties or projects assigned by the management team.

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