Check with seller Customer Service Representative Santa Fe Springs

  • Location: Santa Fe Springs, California, United States

About Vance and Hines

Are you ready to kick your career into high gear and join a leader in the Powersports Industry?

Vance & Hines is looking for highly motivated, intelligent, quick-thinking, problem solvers with Enthusiasm to become a valued member of our Winning Team. At Vance & Hines, our One Team, One Direction culture promotes Constructive Discontent for problems big and small, values putting Integrity first, and Respect for our fellow teammates.

For over 40 years, racing has not just set us apart, it defines who we are. Teamwork, attention to detail, and winning results are not just what happen at the racetrack; it's the very DNA that goes into every product we make. Whether precision crafted in our Southern California or Indiana facilities, all Vance & Hines products are designed and manufactured in the U.S.A. to perform all over the world.

Position Overview

This position is responsible for providing quality service to customers that phone-in or email with questions, concerns, issues or other reasons. This position represents the Company and is expected to be courteous, helpful and professional to every customer.
Key Responsibilities

Provide quality service to customers that phone-in or email with questions, concerns, issues or other reasons
Represent the Company by being courteous, helpful and professional to every customer
Daily communication with all CSR’s concerning emergency expedited orders, new orders and expedited orders
Proactive monitoring of sales orders from the time the order is placed to the time the order has shipped by communication with and daily attention to the Packing/Shipping Departments
Taking studious notes when inquiring with another department regarding parts needed to ship a sales order
Preparation of weekly and monthly reports
Possible backup to the Customer Service Driver
Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations
Efficiently and effectively manage time

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