Check with seller Customer Service Representative Washington

  • Location: Washington, Indiana, United States

Posted: June 8, 2020

Washington, IN, USA
Job Details

The Customer Service Representative candidate must have a desire for personal achievement, a positive attitude, and thrives in fast pace environment. Enjoy learning all aspects of working with established processes, handling details, problem solving, and can make quick decisions to help others. This patient focused position will act as a liaison, provide product/services information and resolve emerging problems that our clients might face with accuracy and efficiency.

Customer Service Representative main responsibilities:
Accurately provide information to all incoming telephone inquiries regarding benefit plan design, programs and services provided by True Rx
Efficiently maneuver through various computer systems and on-line resources in retrieving information while responding to customer service inquiries
Partner with our external business partners, when required, in order to resolve customer inquires
Effectively ensuring that detailed electronic records are maintained regarding each interaction by accurately documenting all actions taken to process each telephone initiated inquiry
Meeting measurable departmental standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals
Effectively organizing all resources to ensure they are easily accessible when providing information to a client, or supporting a teammate, or manager

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