Check with seller Customer Service Representative West Des Moines

  • Location: West Des Moines, Iowa, United States

Who is Equifax?

Equifax is a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions. Regardless of location or role, the individual and collective work of our people makes a difference in our business.

Job Summary: An individual with experience in a call center or contact center who is able to complete outbound/inbound calls, data entry and verify data and information using standard verification processes. The individual should possess strong collaborative skills and be willing to actively function in a team-oriented environment.

Responsibilities

Validate/complete and document requested data through phone, fax or email contact

Analyze and research more in-depth data of information requested, utilizing appropriate resources

What makes you a good fit for this role?

1-2 years contact center or call center experience

Understanding of PC functions, including Windows-based applications (Word, Excel, PowerPoint), Google Suite applications and the ability to learn/understand internal Verification Services technology/systems

Excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders

Excellent customer service skills

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