Check with seller Customer Service Representative Arden

  • Location: Arden, North Carolina, United States


SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Assistant Manager/Co
    Assistant Manager/Co
    Trabajo Manual - North Carolina (North Carolina) - July 4, 2020 Check with seller

    Assistant Manager - As an Assistant Manager, you will be responsible to understand all aspects of store operations, including visual merchandising, asset protection, and expense control, as well as ensuring everything is done with client top of mind....

  • Coord - Shipping & Receive
    Coord - Shipping & Receive
    Trabajo Manual - Sanford (North Carolina) - July 4, 2020 Check with seller

    Headquartered in Milwaukee, Rexnord is a concentrated multiplatform industrial leader with exceptional and trusted brands that serve a diverse array of global end markets. Every day approximately 7,000 associates across the globe work to deliver smar...

  • QC/QA Mortgage Underwriter
    QC/QA Mortgage Underwriter
    Trabajo Manual - Greensboro (North Carolina) - July 4, 2020 Check with seller

    Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information...

Comments

    Leave your comment (spam and offensive messages will be removed)