Check with seller Customer Service Representative Glendale

  • Location: Glendale, Arizona, United States


Duties
Summary
This position is located in the Glendale District Office, at 5907 W Kings Ave, Glendale, AZ.

Tour of Duty: Flextime/Full-time/Alternate work schedules may be available.

Additional selections may be made within six months from the closing date of this announcement.


Responsibilities


Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.
Travel Required
Not required

Supervisory status
No

Promotion Potential
8

Job family (Series)
0962 Contact Representative

Requirements

Requirements
Conditions of Employment
Proof of ICTAP or VEOA eligibility required
U.S. Citizenship required
Selective Service Registration, if applicable (www.sss.gov)
Background and/or security investigation required
Job offers are contingent on background / security investigation results
All qualification requirements must be met by the closing date of the announcement
ICTAP eligibles in the (LOCATION) local commuting area only

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