Check with seller Customer Service Representative Mesa

  • Location: Mesa, Arizona, United States


With over 3.1 million customers and $60 billion in managed assets, Santander Consumer USA (NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing. Additionally, operating as Chrysler Capital we provide full-spectrum automotive finance for Chrysler Group dealers; direct-to-consumer lending solutions; plus fleet, lease, floorplan and business lending solutions. We are committed to providing excellent service to our customers, our people and our community by placing our Simple, Personal, and Fair values at the center of everything we do. For more information visit http://www.santanderconsumerusa.com


We offer a comprehensive benefits package that includes medical, dental, vision and prescription drug coverage which you are eligible for on your date of hire. We also offer a minimum of 18 days of PTO, 10 paid holidays, tuition reimbursement, 401(k) with immediate company match of 6% and volunteer PTO time. In this role, you are also eligible for a monthly incentive.


Job Summary:

We are currently seeking Representatives for our Customer Service department. In this role you will use knowledge of our organization, auto loan procedures, and account information to assist our Auto Loan and Lease customers with inquiries through inbound calls. The Representative, Customer Service is a defined agent with a vast knowledge depository and elevated skill set to handle all type of customer needs. Common customer inquiries include billing discrepancies, title and insurance inquiries, payoffs and requests for payment arrangements. Our representatives are responsible for diagnosing and diffusing distressed customers and recognizing trends to mitigate unnecessary calls, decrease customer complaints, and maintain successful customer satisfaction scores.

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