Check with seller Customer Service Representative Defiance

  • Location: Defiance, Ohio, United States

Job Details

Job Description

Position Title: Customer Service Representative 2

Department: Retail

Position Reports to: Client Service Manager

Position Supervises: No Direct Reports

Position Summary:

Support the company’s mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

Duties and Responsibilities:

Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.
Provides exceptional service with knowledge of all retail products and services.
Adhere to the Six-Step Experience guidelines with each customer interaction.
Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.
Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Demonstrates a positive reflection of the organization in public through their actions and behaviors.

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Class A CDL Truck Driver
    Class A CDL Truck Driver
    Trabajo Manual - Cleveland (Ohio) - May 19, 2020 Check with seller

    Having trouble getting approved? Call us! Overview: Home Time: 5 days out and 48 hours off Schedule: Typical out Monday-Friday 5 Days and Off Saturday-Sunday (48 hours) Home Guaranteed Pay: Min. $1,000/week Compensation: Average $1200-1300/week (paid...

  • Installation Technician
    Installation Technician
    Trabajo Manual - Youngstown (Ohio) - May 19, 2020 Check with seller

    WE ARE HIRING FOR THE FOLLOWING POSITION which we refer to as a: Satellite Installation Technician, Satellite Technician, In-Home Services Technician, Installation Technician or those with experience in Cable or Satellite Installation. Travel through...

  • Call Center Representative
    Call Center Representative
    Trabajo Manual - Dublin (Ohio) - May 19, 2020 Check with seller

    JOB TITLE: Call Center Rep- Contact Center Representative II REPORTS TO: Contact Center Manager Pay Range: $14.30- $17.50 Full-time, 40 hours/weekly POSITION SUMMARY: Responsible for answering member inquiries received through the telephone, email, o...


    Leave your comment (spam and offensive messages will be removed)