Check with seller Customer Service Representative Defiance

  • Location: Defiance, Ohio, United States


Job Details
Description

Job Description

Position Title: Customer Service Representative 2

Department: Retail

Position Reports to: Client Service Manager

Position Supervises: No Direct Reports


Position Summary:

Support the company’s mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.


Duties and Responsibilities:

Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.
Provides exceptional service with knowledge of all retail products and services.
Adhere to the Six-Step Experience guidelines with each customer interaction.
Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.
Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Demonstrates a positive reflection of the organization in public through their actions and behaviors.
Maintain and ensure compliance standards by complying with all bank policies and procedures.
Ensure the timely and accurate completion of operational audits and reports of the branch as assigned.
Coordinate service requests with other departments.
Other duties as assigned.

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Brand Manager- Snacking
    Brand Manager- Snacking
    Trabajo Manual - Solon (Ohio) - May 19, 2020 Check with seller

    Foods people love. Brands people trust. And a career that nourishes your future like no other. At Nestlé USA, we are committed to providing high-quality products that are essential to living well. As individuals and teams, we are empowered to make me...

  • CASHIER
    CASHIER
    Trabajo Manual - Marysville (Ohio) - May 19, 2020 Check with seller

    If your goal is to begin a fantastic part time career working up to 25 hours per week where your talents will be valued and respected; Murphy USA is an outstanding employer of choice. To be successful as a cashier, you need energy, excellent work eth...

  • CDL-A Shuttle Drivers needed in Maple Heights
    CDL-A Shuttle Drivers needed in Maple Heights
    Trabajo Manual - Maple Heights (Ohio) - May 15, 2020 Check with seller

    Ohio - LOCAL/Home Daily Local Deliveries, home everyday CDL Class A drivers needed for shuttle deliveries Night Shift / competitive pay Excellent benefits package Medical, Dental, Vision Established company for job stability Safety and Attendance bon...

Comments

    Leave your comment (spam and offensive messages will be removed)