Check with seller Customer Service Representative Salt Lake City

  • Location: Salt Lake City, Utah, United States


Newrest USA - Salt Lake City, UT 84104
$16 an hour

RESPONSIBILITIES

For each flight, go on the runway to meet with cabin crew and to review with them delivered merchandise in details
Responsible for supervising and checking to ensure all food production requirements are fulfilled
Control conformity of final production prior to delivery
Coordinate with dispatchers, make last minute arrangements to solve issues, or bring missing items
Inspect, label, close and seal trolleys according to all airport safety requirements
Ensure correct number of meals for each flight are ready, packed and assigned correctly according to all customer specifications & client instructions booklets
Prepare, supervise, organize and plan customer visits on Newrest premises & client tastings
Input flights scheduling for all operational forecasts into the flight management software
Use dedicated client software and interfaces to follow & monitor operations, operate required changes / updates in the system for each flight
Socialize with customers and partners to improve business relationships
Manage customer complaints efficiently (investigation of the problem, discussion with the operational staff, corrective actions, reporting, response to the client)
Ensure that all information (flight schedule, manuals, instructions, etc.) is distributed and understood by all "key" actors of the unit and other unit services
Ensure and centralize an efficient external/internal operational communication between the unit and its customers
Control & supervise flight reports & corrective responses: provide adequate response within 24 hours

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