Check with seller Customer Service Representative Pasadena, TX Pasadena

  • Location: Pasadena, Texas, United States

Job Description
PLS®: People. Location. Service

PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 230 financial service centers in 12 states. Through our check cashing, lending, and our PLS Auto store, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are more convenient, transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Being a CSR at PLS means:

Providing outstanding customer service to ensure repeat business
Promoting our products and services to current and potential customers
Ensuring all transactions are completed in compliance with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using multiple computer applications to access information and process transactions
Resolving customer complaints or referring complaints to the Store Manager for resolution
Maintaining a safe, organized, and clean environment
Performing other duties as instructed by management

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