Check with seller Customer Service Representative Las Vegas, NV 89044 Las Vegas

  • Location: Las Vegas, Nevada, United States

DUTIES AND RESPONSIBILITIES:
· Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
· Uses computerized system for tracking, information gathering, and/or troubleshooting.
· Answers basic inquiries and resolves basic problems.
· Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
· Actively re-directs incoming callers to self-service options
· Performs proactive outbound follow-up communications, as necessary
· Performs client site merchandising supplier support updates
· Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations
· Handle e-mail requested interactions
· Perform catalog management maintenance for customer order guides

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