Check with seller Customer Service Representative in Bristol, TN Mendota, VA 24270 Mendota

  • Location: Mendota, Virginia, United States

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Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
What You Will Do:

Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot equipment and system problems
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms
Assisting the customer with the correct price plan

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