Check with seller Customer Service Representative I Sugar Land

  • Location: Sugar Land, Texas, United States


Job description
DUTIES & RESPONSIBILITIES

Develop and maintain relationships with customers and sales representatives
Handle all inbound ACD calls to the 800-527-0791 phone number
Provide first call resolution whenever possible
Answer emails within 4 hours of receipt
Follow up with customers as needed
All orders entered into SAP within 4 hours of receipt
Develops ongoing knowledge of the products being offered
Create customer quotes so that the sales team has visibility in C4C for follow up
Process Sales request for samples and demos same day
Provide First Call Resolution when possible
Answer emails in the customer service box within 4 hours of receipt
Make call backs within 1 hour of receipt
Process credits and returns within two days of receipt
Provide certs within 2 hours of the customer’s request
Ensure email confirmations are sent after order is entered
Research issues and escalate when necessary to ensure timely response to the customer
All other duties as assigned

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