Check with seller Customer Service Representative - Claims Plantation, FL Plantation

  • Location: Plantation, Florida, United States

Interested? Ask us about our truly diverse and inclusive environment and tremendous community spirit.

As a Customer Service Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 6 weeks of paid training, as well as ongoing coaching and development to ensure your success.

Key Responsibilities\:

Handle calls daily within a call center to discuss claim status and ensure compliance with policy provisions and state/federal regulations.

Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage the knowledge and resources to provide the appropriate solutions.

Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

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