Check with seller Customer Service Representative - Call Center Chattanooga

  • Location: Chattanooga, Tennessee, United States


Overview:
HomeServe USA, a 2019 certified Great Place to Work, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!
Responsibilities:
Position Overview:

The Repair Management Coordinator is responsible for providing world class customer service on primarily first notice of loss calls (FNOLC). Tasks include assessing claims, troubleshooting, advising customers whether or not they are covered by our warranty, communicating ongoing actions, and deploying contractors in a manner that enhances the reputation of HomeServe, Repair Management.


Responsibilities:

Handle a high volume of customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage.
Work with customers throughout North America in a call center environment to troubleshoot and isolate problems.
Write and respond to customer and contractor correspondence and interoffice communications in a professional and concise manner.
Build excellent customer relations and use good judgment in dealing with our customers in all situations.
Assist in retaining the customer base and contract renewals by providing exceptional customer service during every contact.
Data entry to include general customer account information and actions taken during customer calls.
Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures.
Follow established processes and guidelines in making covered and not covered decisions.
Once proficient in Repair Management, position may require training in other departments based on business need.

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