Check with seller Customer service Representative- Bilingual English and Chinese El Monte

  • Location: El Monte, California, United States

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Responsibilities and Duties

Answer general customer inquiries via email, phone, and online chat, including but not limited to returns, processing orders, shipping information and follow up until inquiry is close.
Adhere to OSIM customer care policies while keeping customers happy.
Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, fit problems, product defects, shipping errors, etc.
Work with marketing, tech and warehouse to ensure that requests are met seamlessly and that all departments are aware of any change.
Placing orders over the phone when necessary, create the customer care monthly report and analysis of customer-related data.
Qualifications and Skills

One year experience in customer service. Previous work in an e-commerce company is PLUS!!!
Excellent problem-solving skills, the ability to overcome obstacles.
Poise and confidence to provide an experiential customer focus.
Friendly and calm disposition, ability to diffuse conflict with a positive attitude.
Superior oral and written communication skills, ability to interact professionally in online customer service
Ability to multi-task in a fast paced but fun environment.
Fluent in English, Chinese Mandarin or Cantonese (both would be great)

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