Check with seller Customer Service Representative and Sales Assistant Kent

  • Location: Kent, Washington, United States



Job Description

Splendid International USA Corporation is a building materials manufacturer and a leading provider of natural and engineered stone materials for commercial, residential and government applications. Founded in 2007, the Kent, Wash.-based company provides wholesale services and support worldwide under the 3S Stone® brand, as well as private-label brands. The company specializes in manufacturing, designing and distributing granite, marble, slate, quartzite, quartz, cultured marble, acrylic, solid surface, porcelain and ceramic products for indoor and outdoor use.

Job Brief

Splendid International is looking for an energetic and well-organized individual to provide customer assistance and functional sales support for the company’s various product offerings. As the Customer Service Representative and Sales Assistant, you are a problem-solver who can work independently, work in teams and meet deadlines. You are detail oriented and possess strong organizational, verbal and written communication skills. Your ability to multitask, help customers with complaints and questions, give customers information about our products and services, take sales orders and process returns are essential for this role. Ultimately, the goal is to facilitate the Sales and Marketing team’s activities to maximize their performance, which positively and directly impacts the growth of our business.

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints in a timely manner
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications and requests
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with company staff, including feedback on the efficiency of the customer service process
Answering and directing incoming calls and greeting, directing, and assisting visitors
Fulfilling new sales orders as instructed, including completing all necessary sales forms as part of the sales order process
Assisting Sales and Marketing teams by inputting into and managing the CRM, information on profiled businesses as well as existing and prospect customers
Tracking sales leads and customer orders, including CRM management

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