Check with seller Customer Service Representative 3 Livermore

  • Location: Livermore, California, United States



Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets.

To learn more about Topcon career opportunities go to www.topconcareers.com .

JOB DESCRIPTION

Job Purpose: The qualified candidate will be responsible for managing a specific region of the Topcon (TPS) dealer network with pre and post sales transactions

% Time

Core Job Duties

Job Level**

30

Utilize ERP (SAP) and CRM (Salesforce) to process RMAs, credits, and warranty claims

20

Provide customer support through email and phone for a designated region on pre/post sales transactions with minimal supervision

10

Process international shipping paperwork for exports, and assist in training junior team members

50

Process Sales order for materials. Addresses inventory, pricing, product availability, and order status questions. Coordinates with other departments to assist customer with order questions.

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Management Responsibilities:

A manager of people has direct reports and spends a significant amount of time managing those reports. Managing others should be one of the core job responsibilities.

The position is: X An Individual Contributor Managing People Managing External Consultants

If Managing people, the position is: Managing Remotely Managing Onsite

Number of Direct Reports and Type of Management:

Independent, self-directed employees
Daily, frequent oversight / management required

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