Check with seller Customer Service Rep I Fargo, ND Fargo

  • Location: Fargo, North Dakota, United States

Customer Service Rep I

BCforward, a Staffing firm in Edina, MN has an opportunity for a Customer Service Representative, with experience working in a professional setting and with computer skills, to join our client's team in Fargo, ND. Training will be provided onsite in the client's Fargo Office, then work will be done remotely for the foreseeable future. Appropriate safety precautions will be taken during the onsite training phase. The anticipated start date is early June 2020.

This is an hourly position, requiring the selected candidate to work a shift of 3:30 PM - 12:00 AM, Sunday thru Thursday.

Responsibilities include:

* Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims.

* Managing a large caseload by researching investigating and resolving disputed credit/debit card charges.

* Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors.

* Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest, and cardholder communications be completed within required timeframes.

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