Check with seller Customer Service Manager Bridgewater

  • Location: Bridgewater, New Jersey, United States



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The primary duty of a Customer Service Manager is to ensure the Customer Service Team consistently provides the highest level of service to our customers, in accordance with CONTROLTEK’s policies, mission, vision and values.

JOB SUMMARY

Manage and lead the Customer Service Team.
Set, prioritize and ensure the execution of team objectives.
Monitor the level customer calls, emails and other inquiries, and ensure they are addressed in an acceptable amount of time, as defined by the Team goals.
Resolve more complex customer service problems personally or involve those who can help
Ensure that Team members are providing the highest level of service to our customers at all times.
Train and develop Team members.
Monitor and report Team metrics to the Leadership Team.
Collaborate with Sales, Operations and Finance Teams in order to ensure achievement of company goals.
Conduct oneself in accordance to CONTROLTEK’s mission, vision and values.
Perform other duties as assigned by the team leader.

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