Check with seller Customer Service Manager Everett

  • Location: Everett, Washington, United States

About this Career Opportunity:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSM is also responsible for supervising, guiding, and directing office staff and those who provide direct client services. The position involves utilization management, hiring, disciplining employees as appropriate, overseeing scheduling, identifying problems, and implementing proactive solutions to drive optimum outcomes and quality services for clients served.

Duties - Customer Management and Quality Care

Resolve client-related issues including contacting both internal and external customers to address matters affecting utilization.
Partner/communicate with all members of the client’s circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies.
Manage diverse payor sources. Ensure proper documentation and record-keeping for agency payors.
Conduct periodic home visits and safety checks.
Oversee creation of caregiver and field-staff schedules to impact quality related to client care.
Maintain strong, positive relationships with referral partners, payor sources, and clients.
Direct and participate in on-call responsibilities as needed.

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