Check with seller Customer Service Manager Everett

  • Location: Everett, Washington, United States


About this Career Opportunity:
Summary

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSM is also responsible for supervising, guiding, and directing office staff and those who provide direct client services. The position involves utilization management, hiring, disciplining employees as appropriate, overseeing scheduling, identifying problems, and implementing proactive solutions to drive optimum outcomes and quality services for clients served.

Duties - Customer Management and Quality Care

Resolve client-related issues including contacting both internal and external customers to address matters affecting utilization.
Partner/communicate with all members of the client’s circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies.
Manage diverse payor sources. Ensure proper documentation and record-keeping for agency payors.
Conduct periodic home visits and safety checks.
Oversee creation of caregiver and field-staff schedules to impact quality related to client care.
Maintain strong, positive relationships with referral partners, payor sources, and clients.
Direct and participate in on-call responsibilities as needed.

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Washington Network of Innovative Careers
    Washington Network of Innovative Careers
    Trabajo Manual - Redmond (Washington) - May 20, 2020 Check with seller

    Position Type: Administrators - School Administration/High School Principal Date Posted: 5/18/2020 Location: WANIC Lake Washington School District is looking for qualified candidates for the position of Washington Network for Innovative Careers (WANI...

  • Warehouse Specialist
    Warehouse Specialist
    Trabajo Manual - Bothell (Washington) - May 20, 2020 Check with seller

    Warehouse Specialist - Bothell, WA FUJIFILM, SonoSite, Inc . We are an innovative and high performance culture with tremendous opportunities. People who work here are given the unique opportunity to contribute to the advancement of healthcare through...

  • Branch Manager
    Branch Manager
    Trabajo Manual - Walla Walla (Washington) - May 20, 2020 Check with seller

    About this Career Opportunity: The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial...

Comments

    Leave your comment (spam and offensive messages will be removed)