Check with seller Customer Service Manager Reading

  • Location: Reading, Pennsylvania, United States


EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.


Job Purpose
Develop, implement, and realize the sales/service and or business plan and develop, structure and manager the assigned area/unit, within the overall business strategy, in order to realize commercial and business objectives.

Essential Duties and Responsibilities
Assist all members of customer service and field organization with problems
Act as a liaison between customers, field sales force, reps, vendors and keeping them advised of developments and order status changes
Able to make sound decisions preventing loss of sales
Reduce order entry errors through monitoring of credits and material returns due to customer service errors
Work closely with other departments to ensure certain procedures and followed and updated
Training and developing new personnel and existing personnel as process and systems change
Work with customer service team to identify and eliminate customer dissatisfaction and secure repetitive business
Exercising discretion and independent judgment when dealing with critical matters within the organization
Will supervisor Customer Service and National Accounts staff
Performing other duties assigned

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