Check with seller Customer Service Manager- Manufacturing Virginia Beach, VA Virginia Beach

  • Location: Virginia Beach, Virginia, United States

Job Summary .

Manage all departments of the customer service organization (Call Center / Field Services / Workshop / Training / Warranty / Technical Campaigns).
Lead the team to ensure maximum implementation.
Manage the P& L expectations while satisfying its customers.
Build the Services action plans according to the objectives of the company.
Control costs in line with the Budget. Implement all actions necessary to ensure full customer satisfaction
Job Responsibilities

Services:

Implement and carry out the customer service policy defined with the General Manager
Promote, organize, coordinate, control and manage the customer service activities (guarantee, interventions, paying, team reactivity, customer behavior of the team, etc) to optimize the results.
Measure & analyze the performance (scoreboard), take and follow corrective actions when necessary.
Ensure the reporting of the activities to management & headquarters.
Organize the communication and transmission of relevant information with the other departments of the company.

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