Check with seller Customer Service Coordinator-Parts Fulfillment Somerset

  • Location: Somerset, New Jersey, United States


General Purpose of Position:

For the Dental division, the primary responsibility for the Parts Fulfillment Coordinator is to facilitate the accurate and efficient fulfillment of spare parts orders for Services.

Job Duties and Responsibilities:

Principle job responsibility is to enter and track customer orders through the order fulfillment process for successful delivery.
Coordinating efforts between planning, accounting, warehouse, shipping, and billing.
Work with accounting for credit approval and print necessary documents prior releasing.
Review Great Plains (GP) to verify if order can be fulfilled by review of backorder fulfillment report.
Limited interaction with customers and vendors is required; professional demeanor on phone and/or email.
Work closely with Technical Support Supervisor to identifying product numbers and descriptions for components to ensure order accuracy.
Act as parts subject matter expert (SME) for frontline Customer Service team.
Partner with National Sales Manager and Sales Operations to help priority and fulfill key orders.
Processing problematic orders with a sense of urgency for rapid shipment.
Expediting shipments/backorders with flexibility and based on priority.
Respond to all inquiries made by Customer Service as it relates to parts and estimated dates order can be fulfilled.
Act as subject matter expert
Other duties as management.

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