Check with seller Customer Service Agent Bothell

  • Location: Bothell, washintogton, United States


The Position

At Autel Robotics we employ friendly, motivated individuals with an interest in new technology, and experience working in the customer service industry. As a part of our team you will communicate with customers, teach them about our products, offer knowledgeable advice, troubleshoot product and order issues, and find solutions for whatever else comes your way. A successful Customer Support Agent will be detail-oriented, exhibit excellent problem solving and people skills, and possess outstanding communication skills. A critical member of our team, you will represent our company to the outside world.

The Company

Made to Soar. We, the human race, have dreamt of flying for our entire existence. We, Autel Robotics, make this dream come true every day through our magical orange drones, the EVO and EVO II series. The joy on the face of a new pilot as their drone takes off never gets old!

Born to Explore. If you want to invent the future with us, you'll need a passion for technology and customers coupled with the spirit of an explorer. In short: you love drones, love to teach people how to use them, and can share your vision of why robotics will make our future fantastic.

Near and Far. We value diversity, and the skills, talents, and perspectives, it brings. So we welcome the unique contribution you'll be able to make!

Ready for You. If you're a super-star in your area and love to work with other smart, driven, friendly people, you should apply to one of our open roles. We're a start-up funded by a large established parent, so you get the best parts of being an agile newcomer and an experienced corporation.

Responsibilities:

Become a friendly, trusted technical expert. This includes a detailed understanding of our products' features and functionality, general photography and video knowledge, and a basic understanding of the drone industry
Use your knowledge of drones, photography, and videography to help customers choose the right product for their needs via phone and email
Respond to customer service requests in a prompt and precise manner
Offer pre- and post-sale technical support via phone, live chat and/or email
Take ownership of helping the customer from start to finish
Notify customers of any change in order status or issues related to their order
Gather, analyze and present customer feedback to various stakeholders
Other related duties as assigned

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