Check with seller Customer Retention Supervisor Bronx

  • Location: Bronx, New York, United States



Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Supervise all aspects of Altice Mobile within the Retention department to ensure the success in meeting or exceeding departmental goals through training, coaching and motivating Inbound Retention Representatives (IRRs).

Ensure competence and continuity of qualified IRRs through effective monitoring, coaching, and appraisal. Review and analyze Altice Mobile reports and develop an effective strategy based on the data.

Execute tactics to support the Altice Mobile objectives. These include ensuring Altice Mobile properly is represented on every call, ensuring staff is fully trained and coached to achieve optimal results, creating and managing incentives, tracking and monitoring performance and KPIs, ensuring the success in achieving Altice Mobile goals.

RESPONSIBILIIES

Achieve growth and hit sales targets for Altice Mobile within the Retention by successfully managing IRRs.
Understand and communicating monthly Altice Mobile monthly sales goals to IRRs and supervisors.
Monitor and coach reps with the goal of improving Altice Mobile sales competency
Ensure reps are making quality attempts to sell Altice Mobile on every call.

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