Check with seller Customer Operations Manager Whitehall

  • Location: Whitehall, Ohio, United States


Duties
Summary
See below for important information regarding this job.


Responsibilities
Serves as the Deputy to the Director of Customer Operations with delegated co-equal responsibility for directing and managing the integration, development, and implementation.
Serves as senior civilian specialist and principal advisor within the DLA Activity concerning all customer operations matters.
Provides oversight for all customer relationship management (CRM) activities and execution of the DLA Activity customer operations program for the center in accordance with DLA strategic CRM policy, guidance and staff.
Identifies actions which may adversely impact commodity sales or support and for coordinating engagement to minimize such impact.
Manages the integration and prioritization of customer needs and coordinates Demand Plans and customer requirements with Supplier Operations counterpart.
Incumbent is accountable and responsible for assigned program, to include development, documentation, and operation of both internal process and administrative/technical control.
Represents the Director, Command and Agency at executive level meetings.

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