Check with seller Customer Operations Analyst Princeton

  • Location: Princeton, New Jersey, United States

#1! Sandoz was the first pharmaceutical company to receive approval of a biosimilar in Europe, Japan and the United States. A division of Novartis, Sandoz is a global leader in generic and biosimilar medicines, committed to playing a leading role in driving access to medicine worldwide.

Job Purpose:
The Customer Operations Analyst will manage the sales order management process, provide dedicated business analytics, and possess strong collaboration skills to ensure highest customer service to non-strategic Sandoz accounts. The role will work closely with Sales Customer Excellence and Warehouse & Distribution teams, as well as many cross-functional teams. The Customer Operations Analyst will possess proactive communication, problem-solving, and collaboration skills to ensure top customer satisfaction.

Key Responsibilities:
The Customer Operations Analyst will be a professional with strong communication, operational, and analytical skills with focus on relationship building to ensure customer satisfaction in delivering on the following:

Sales Order Management
Process and maintain customer sales orders. Ensure management of EDI/Manual sales orders in SAP. Provide communication regarding order changes, open order reporting, customer dating requirements and sample order processing to Customer Logistics and Warehouse & Distribution. Provide support to Customer Logistics team related to Order Release process and provide insight.
Account Management. Communicate weekly customer backorder reporting and ensure product substitution due to supply constraints. Manage shortages, destructions, and damage processing. Issue call tags. Support New Business Opportunity process for One-time Buy requests. Actively participant in internal Customer Team meetings to understand potential opportunities.
Proactive Customer Analytics. Global On Time in Full (OTIF) reporting and root cause analysis. Product availability reporting and strong collaboration with Supply Planning to understand supply constraints. Partner with Sales Customer Excellence team to on Customer Scorecard metrics.

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