Check with seller Customer Logistics Manager II West Memphis

  • Location: West Memphis, Arkansas, United States


This position is responsible for managing and providing services to the customer in the areas of compliance, system(s) integrity, service reporting, and various other responsibilities. This position will also help start up new dedicated projects.


Performs complex and technical duties requiring knowledge of USA computer applications such as TMW and People Net.
Works independently, using sound judgment in making decisions and maintaining confidentiality at all times.
Completes various standard reports and ad hoc reports accurately and on time.
Schedule and/or reschedule delivery times for loads.
Provide detailed directions and instructions to drivers.
Maximize equipment and driver utilization.
Implement and manage Hours of Service audit process that drives accountability to ensure compliance with USA requirements as well as applicable federal, state and local regulations.
Review and correct customer accounts receivable issues and comply with USA’s receivables goal.
Facilitate safety meetings with drivers.
Daily contact with the customer and the customer’s transportation departments via phone call and in person to discuss feedback and future operations planning.
Assist in starting up new dedicated projects.
Assist in driver career path progression activities, as needed.
Ability to deliver exceptional service through positive engagement and patience.
Ability to work in a team environment to continuously improve results.
Able to promote a culture of trust and safety.

Qualifications and Education Requirements.

Bachelor’s degree or combination education and experience.
Ability to develop team members through effective coaching skills.
Ability to create and sustain relationships both internally with fellow team members and externally with customer contacts.

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