Check with seller Customer Experience Specialist Rolling Meadows

  • Location: Rolling Meadows, Illinois, United States



Join the Winning Team at ATS sortimat USA, LLC, a great place to automate your future! Take your place among the best in the business, and grow your career with ATS sortimat. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.


Benefits ATS sortimat offers:

Medical/Dental/Vision
401k
Fitness Membership Reimbursement
Paid Volunteer Time Off
Plus more
Job Description
Responsibilities:

Drive exceptional brand & buying experience
Help implement & drive Key performance Indicators (KPIs)
Support data collection & analytics
Interpret customer interaction data to identify factors useful in optimizing the customer experience
Maintain the CRM system (Salesforce)
Support generation of new quotes & order fulfillment
Own Spare Parts Daily on-time delivery (OTD) KPI Reporting & drive action to expedite and track orders ensuring OTD
Identify customer service issues; work with other departments to resolve
Manage the survey response program & customer complaints
Drive training of the Customer Service personnel on benefits/consequences of their actions within the customer experience

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