Check with seller Customer Experience Mgr Ravenna

  • Location: Ravenna, Ohio, United States


Parker Hannifin

Founded in 1917, Parker Hannifin Corporation is a $14.3 billion, global company. With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.
Major Duties

• Lead, develop, and execute best in class service model strategy for premier customers in the areas of applications and customer service. • Drive best in class speed and quality in application development to improve conversion rate to 50%+ • Oversee customer feedback process and utilize feedback to drive regular continuous improvement. Lead cross functional teams to focus and drive for service improvement priorities to directly influence the division’s Likely to Recommend (LTR) customer ratings. Accountable for achievement of WIN strategy LTR service levels. • Conduct breakthrough simplification of processes, roles, and workload using POP tools to optimize resources within team • Assess, develop, and manage talent to support the needs of the business. • Develop and lead segmented customer service team by premier and select. Best is class service for premier, market matching service for select, while reducing cost to serve for select. • Develop and maintain commercial processes across a designated segment of the organization. • Engage and network with Parker divisions, other, and monitor competitors for trends. Adapt strategy based on evolving environments.
Qualifications

• Bachelor’s degree required, MBA preferred • Global sales or customer service experience preferred • 8- 10 years’ experience of progressive leadership experience • Proven experience driving positive customer experience • Strong leadership skills with ability to influence across the organization • Excellent customer service skills required • Knowledge and proven experience leading a team to make process improvements

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