Check with seller Customer Experience Manager Bellevue

  • Location: Bellevue, Washington, United States

Develops and owns the comprehensive execution plans of customer experience improvements for every major business initiative that impacts the front line.
Presents executive summaries to Senior level leaders within the corporate environment while also summarizing and presenting out the tactical details to the Care leaders.
Accountable for completion of all project/initiative actions prior to launch, frontline support during launch, and follow up actions post launch for the major business initiatives they own.
Has ownership of the requirements on behalf of all customer facing channels for all project activities including; concept, assessment, requirements drafting, design, development, communication, and implementation.

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