Check with seller Customer Experience Associate WEST HARTFORD, CT West Hartford

  • Location: West Hartford, Connecticut, United States

The position of the Customer Experience Associate is a non-licensed role at Fidelity Investments, located in the Investor Center. You are the first point of contact when a client enters the Branch. You will be responsible for welcoming clients and guests upon arrival, determining the direction of the customer experience based on client preference, orienting the client to the branch, assessing client needs while delivering an exceptional customer experience.

The Skills You Bring

Your passion for delivering a world-class customer experience
Your desire to be an excellent host.
Superb interpersonal, customer interaction and communication skills are needed.
Your organizational skills and ability to manage multiple tasks simultaneously.
Adept at assessing client needs through both verbal and non-verbal communication.
Your teamwork and communication skills.

The Value You Deliver

Welcoming and assisting all customers and potential customers who enter the branch.
Assessing customer needs in a manner that is professional and inviting.
Introducing educational materials and self-service technology to the customer
Setting appointments for Financial Consultants during high volume times.
Maintaining the professional physical appearance of the Fidelity Investment Center including lobby and lounge.
Ordering and restocking of all office supplies, marketing collateral, lobby items.
Committing to a team-based environment, providing assistance to colleagues participates in team meetings and supporting overall Investor Center goals as

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